Online grocery
through the Ocado Smart Platform
Whether you need a fully integrated ecosystem or specific capabilities to enhance your existing setup, OSP’s modular design gives you the freedom to adopt the parts that matter most to your business.
Ecommerce
A configurable ecommerce solution that acts as a growth engine for your online grocery business
Last Mile
A hyper optimised last mile solution that ensures reliability, maximises efficiency and simplifies planning across multiple lead times and delivery missions
Fulfilment
Flexible automated and manual only fulfilment solutions that deliver optimal operational efficiency, with guaranteed throughput.
Supply Chain
Ultra-smart demand forecasting models and replenishment tools - maximise availability and order accuracy whilst minimising costs
Why OSP?
A winning customer experience
99.4% order accuracy, market leading NPS.
Hyper efficiency at every part of the supply chain
95%+ on-time dispatch;
minimal waste (0.49%).
Flexible solutions to suit any business
with the expertise and support to help you grow and scale.
Proven at scale
25 years of running online grocery, our solutions are stress tested and reliable. We pick millions of items every week, globally. And we guarantee throughput.
More than a platform: a true partnership
Our success is tied to yours. Our partners benefit from a dedicated team of experts, data and unique insights drawn from our own experience and our global network of retailers.
A winning customer experience
Deliver the perfect order every time — when, where and how your customers want it. From multiple available lead times to an extensive range of items, the choice, flexibility and reliability that shoppers have on OSP is unmatched. Ocado Retail was named the Online Service of the Year at The Grocer Gold Awards (July 2025).
Our focus on high product availability and freshness helps ensure orders reach customers fresh, on-time and with
minimal substitutions.
In fact, grocery retailers using OSP have reported some of the highest Net Promoter Scores in the industry (75–80% NPS*).
*OSP partner January to August 2024
Supply chain
>70mforecasts per day
CFC
270 yearsof operations simulated in 12 months
Last mile
>100moptimisation calculations per second
Webshop
>10bnproduct predictions a day
Underpinned by Ocado's IP estate
x10
larger than UK
grocery industry
combined
Market-leading productivity and economics
OSP maintains low operating costs through automation and AI driven forecasting and route optimisation. Streamlining every inch of the operation, we bring efficiencies to new levels and we guarantee throughput in our fulfilment centres.
Flexibility
The right solution for your business, wherever you are on the online retail journey
Whether you're launching online for the first time or scaling an established business, OSP's modular architecture grows with you.
Software-only manual operations
Hybrid model of both manual and automation
Fully automated Customer Fulfilment Centres (CFCs)
Integration with existing ecommerce, supply chain and last mile systems
OSP supports online-only and omnichannel models in a range of formats, from centralised to decentralised operations.
Proven at scale, globally
OSP isn’t just theory - it’s tested and proven. Including Ocado Retail in the UK, it powers online grocery for 13 leading grocery partners across the globe, totaling 25 live sites and 1,000+stores.
More than a platform: a true partnership
Our success is tied to yours. That’s why we go beyond technology with a unique partnership model that prioritises joint success and long-term growth.
Our partners gain access to dedicated teams of experts, data and insights drawn from our own experience and our global network of retailers, and continuous support from launch to expansion.