Fairness
Using high-quality, representative datasets, and mitigating against unfair bias.
Conduct
Acting safely, with integrity and respecting human rights
We are committed to maintaining trust with our stakeholders and building resilience in our operations and supply chain.
Code of Conduct
The Code of Conduct policy was updated this year, and a new communication strategy has been rolled out to all staff to enhance awareness of core compliance topics.
Responsible Sourcing
Our policies touch on every aspect of our business and are regularly reviewed to ensure a high level of standards are upheld.
Recently, we launched a new Supplier Code of Conduct and ProcurementPolicy to drive high standards of compliance. We have also developed a pre-qualification questionnaire for new suppliers to identify potential risks and established a mandatory onboarding process for suppliers to set accountability standards.
Cyber Security
We recognise the ever-changing threat surrounding technology and understand the crucial role a robust cybersecurity strategy plays in maintaining the trust of our clients and stakeholders.
Ocado Group has made data privacy a key priority, creating a proactive Awareness Programme to educate all employees about cybersecurity risks, introducing a dedicated security operations team to detect and respond to security incidents, and building a Vendor Assurance programme to manage third-party cyber risks.
Ocado Group has made data privacy a key priority, creating a proactive Awareness Programme to educate all employees about cybersecurity risks, introducing a dedicated security operations team to detect and respond to security incidents, and building a Vendor Assurance programme to manage third-party cyber risks.
Ethics of Artificial Intelligence & Robotics
With over 100 use cases of AI across our platform, we recognise the importance of harnessing and deploying AI in a responsible way.
To keep our employees on top of changing regulations and to future-proof our practices, we launched an internal campaign to introduce responsible AI and robotics commitments to approximately 4,000 staff members across Ocado Group. We have also created internal resources to promote best practices. For example, specific guidance on responsible uses of Generative AI.
To find out more about our Responsible AI framework and policies, read our article.
Our five commitments to responsible AI and robotics govern our teams, projects and processes. They cover:
Transparency and Explicability
Ensuring systems are well-documented to demonstrate reliability and trackback issues, as well as provide an easily understandable explanation of our systems for users.
Governance
Ensuring appropriate accountability structures are in place before internal or third-party systems are deployed. Regularly monitoring systems to check performance.
Robustness and Safety
Integrating privacy and security into design, assessing safety considerations, and building in appropriate safeguards.
Impact
Ensuring interactions with people are conducted with respect and empathy. Considering the impact of automation on affected staff, communicating in an upfront way and providing opportunities for re-skilling where possible.
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