Explore our Partnership
Ocado Group announced an exclusive US partnership with Kroger - America's largest grocery retailer - in May 2018, and an initial commitment to build capacity equivalent to 20 CFCs across the US.
In 2020, this partnership was extended to also include Ocado Group's in-store fulfilment solution (ISF), which was rolled out across Kroger stores in 2021 to support curbside pickup.
Since 2018, we have announced the location of the first 16 fulfilment centres in states across the US. These include CFCs across a range of sizes, from large to micro fulfilment centres, catering to a wide range of shopping missions including next day, same day and immediacy.
Ocado Group announced an exclusive US partnership with Kroger - America's largest grocery retailer - in May 2018, and an initial commitment to build capacity equivalent to 20 CFCs across the US.
In 2020, this partnership was extended to also include Ocado Group's in-store fulfilment solution (ISF), which was rolled out across Kroger stores in 2021 to support curbside pickup.
Since 2018, we have announced the location of the first 16 fulfilment centres in states across the US. These include CFCs across a range of sizes, from large to micro fulfilment centres, catering to a wide range of shopping missions including next day, same day and immediacy.
Ocado Group announced an exclusive US partnership with Kroger - America's largest grocery retailer - in May 2018, and an initial commitment to build capacity equivalent to 20 CFCs across the US.
In 2020, this partnership was extended to also include Ocado Group's in-store fulfilment solution (ISF), which was rolled out across Kroger stores in 2021 to support curbside pickup.
Since 2018, we have announced the location of the first 16 fulfilment centres in states across the US. These include CFCs across a range of sizes, from large to micro fulfilment centres, catering to a wide range of shopping missions including next day, same day and immediacy.
Ocado Group announced an exclusive US partnership with Kroger - America's largest grocery retailer - in May 2018, and an initial commitment to build capacity equivalent to 20 CFCs across the US.
In 2020, this partnership was extended to also include Ocado Group's in-store fulfilment solution (ISF), which was rolled out across Kroger stores in 2021 to support curbside pickup.
Since 2018, we have announced the location of the first 16 fulfilment centres in states across the US. These include CFCs across a range of sizes, from large to micro fulfilment centres, catering to a wide range of shopping missions including next day, same day and immediacy.
"Our partnership with Ocado Group is a critical component to the ecosystem that helps us deliver that seamless experience. They are pioneering the space of automated fulfilment, introducing the tech and automation that allows us to bring a superior experience for our customers when we do delivery."
"We are thrilled to report that our NPS scores are among the highest in digital retail, and we continue to be pleased with our fill rates and on-time delivery metrics."
Kroger have opened a number of spoke facilities across the US to extend the reach of Kroger Delivery from CFCs to multiple new markets. With CFCs live currently in eight US states, their spoke network is helping Kroger reach customers in 14 states with an OSP-powered service.
*The shaded states denote where customer fulfilment centres are live or the location of sites have been officially announced. Further CFCs across regions have been announced including the Northeast that are not specified here. Specific location details will be announced shortly.
Partnership Milestones
Kroger's first CFC, located outside Kroger's hometown of Cincinnati, Ohio went live in April 2021. This was followed shortly after by a second CFC in Groveland, Florida, a brand new market for Kroger.
In February 2022 a third CFC was opened in Atlanta, Georgia and shortly followed by CFCs in Dallas, Texas, Pleasant Prairie, and Romulus, Michigan over summer 2022.
In March 2023, a seventh CFC was opened in Denver, Colorado, and in June an eighth CFC went live in Frederick, Maryland, serving customers of Harris Teeter, a division of Kroger family companies.
In July 2024, Kroger expanded this partnership, ordering a wide range of new automated technologies from Ocado Group to roll out in Customer Fulfilment Centres (CFCs) across their network.
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