Customer Fulfilment Centres

Our state-of-the-art technologies are battle-tested in live operational environments to unlock the greatest efficiencies for our partners.

At the heart of our automated CFCs lies ‘The Hive’, where fleets of bots enable 50-item orders to be processed in just 5 minutes. Robotic arms collaborate seamlessly with the bots to pick and pack customer orders with human precision and accuracy.

Once orders are ready for delivery, tote loading automation enables their fast and efficient distribution in van frames ready for dispatch.

The Ocado Smart Platform CFC brings to market cutting-edge automation, driving new levels of efficiency at every step of the fulfilment journey.

Maximise site productivity through game changing automation, where our partners are consistently achieving over 300 UPH and millions of items per week.

There is no one-size-fits-all approach to profitable fulfilment.

Our modular technology enables you to scale up or down based on the requirements of your business, taking into account regional, strategic or market-dependent considerations.

Flex to your customers’ needs, choosing between large warehouses processing hundreds of thousands of orders per week to smaller fulfilment centres that are closer to your customers and can satisfy their expectations of speed and convenience.

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On OSP, you can deliver the perfect order every time – ensuring freshness, on-time delivery and product availability are guaranteed.

With advanced demand forecasting technology at your fingertips and a CFC that can stock more than 50,000 SKUs, not only will your range remain unrivalled, you’ll also keep substitution rates at an all-time low.

OSP’s online grocery gives your customers the power to choose from a range of order lead times, making changes up until the last minute.

With a variety of flexible delivery missions – from same day to next day, there’s an option to suit everyone.