OSP Supply Chain

Ocado Smart platform image displaying how it works

The Ocado Smart Platform (OSP) Supply Chain solution is a comprehensive, AI-driven system built to meet the unique demands of online grocery — helping retailers to keep availability high, waste low and deliver their customer promise with confidence.

With a fully integrated suite of tools, OSP Supply Chain bridges the gap between forecasting, ordering and fulfilment — bringing clarity, precision and visibility across your operation. It’s designed to deliver a world-class online grocery experience for retailers while achieving operational excellence and long-term profitability.

Maximise product availability and fulfilment accuracy

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With OSP Supply Chain, customers see exactly what’s available for their delivery slot and receive what they order.

When a customer selects their delivery slot, OSP performs over 70 million supply chain calculations every day across live stock levels, purchase orders, product life and fulfilment capacity. The result is a personalised webshop experience that reflects what can be delivered in that moment for their delivery slot — reducing substitutions and missed items.

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For customers, that means trust.
For retailers, it means confidence in every order while supporting customer retention.

For customers, that means trust.
For retailers, it means confidence in every order while supporting customer retention.

Up to

98%

product availability

More than

99.4%

accuracy in fulfilment

Orders are not only highly accurate, but are made up of produce that arrives with a minimum life guarantee.

Keep waste low and boost efficiency

OSP’s AI-powered stock balancing makes sure that what you’re ordering from suppliers is what you need, keeping customers satisfied while cutting waste.

Using advanced forecasting and real-time stock data, OSP Supply Chain automatically identifies products at risk of purge — enabling smart interventions before waste occurs. With OSP Ecommerce integration, the system can launch targeted flash sales to sell excess stock at risk of purging, maximising revenue and keeping waste low without manual input.

Projected product purge

Projected purge value of products for the next 56 days

For planners, this means clear visibility of potential issues and actionable insights, so they can focus their time where it’s needed most.
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Minimise purge with highly accurate forecasts, reducing food waste to just 0.49% of all stock handled
Purge visibility can free up planners’ time previously spent investigating issues

Automate replenishment and streamline planning

Leverage the power of machine learning to efficiently manage demand from a few thousand to over 50,000 SKUs. Maximise storage space with smart grid technology that stacks totes based on purchase frequency.

OSP Supply Chain’s AI-powered calculations transform stock replenishment from a complex, error-prone process into a precise and automated activity, requiring minimal human intervention.
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Over 94.5% of OSP Supply Chain recommended purchase orders (RPOs) are accepted with minimal human intervention, freeing up planners to focus on value-driven work.
Real-time alerts flag unexpected order recommendations with clear context and reasoning, so planners can act with confidence.

Make faster,
smarter decisions

OSP Supply Chain provides real-time visibility across your supply chain, enabling quicker, more confident action.

A single predictive dashboard allows retailers to improve and monitor KPIs and view alerts on emerging issues before they impact performance. Our machine learning helps identify likely root causes and recommends actions — helping reduce time spent on manual analysis and boost planner productivity.
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Prioritise issues with real-time insights and projections
Identify root causes and prevent KPI loss with a Product Insights deep-dive

Unlock success with OSP

OSP Supply Chain is designed to help our partners transform operations, elevate customer loyalty and maximise profitability from day one. New partners benefit immediately from our machine learning models, trained on years of online grocery data and SKUs across our live global partner network.
This transfer learning helps new partners to achieve highly accurate demand forecasts from the start (even for brand new products). In addition, partners gain access to expert support teams, deep operational insights and hands-on guidance from launch through to scale.