Ocado and Coles announce the launch of Australian CFCs

Coles launches in Australia

Today Ocado Group and Coles Group announced that both of their Customer Fulfilment Centres (CFCs) in Australia commenced operations in July – introducing a new level of customer service and differentiated home delivery to communities in Metropolitan Melbourne and Sydney.

Powered by the cutting-edge artificial intelligence and automation in the Ocado Smart Platform (OSP), the facilities will enable Coles customers to experience significant improvements in freshness, perfect order rates and range, as well as opportunities to trial new products. 

“The start of operations in our two Australian CFCs is an exciting moment for teams at Ocado. Australia is one of the fastest developing markets in the world for grocery ecommerce, and Coles is already a market leader in the online channel. As these CFCs ramp up, we are excited to help Coles bring a step-change in customer experience online to households across Sydney and Melbourne.”

Tim Steiner, CEO of Ocado Group

Next day home delivery orders are the next step on this exciting journey, expected to be transitioned to the CFCs by the end of December, with further growth thereafter.