Online grocery through the Ocado Smart Platform

Set a new bar for customer delight.

Deliver the perfect order every time — when, where and how your customers want it. From multiple available lead times to an extensive range of items, the choice and flexibility that customers have on OSP is unmatched.

High product availability and freshness guarantee ensures every order arrives at customers’ doors fresh, on-time and without substitutions.

In fact, customers on OSP consistently give their grocery retailers the highest Net Promoter Scores in the industry.

Turn razor thin margins into a robust bottom-line.

Through a combination of irresistible promotions and valuable loyalty schemes, inspiring suggestions and numerous ways to open new revenue streams, OSP both simplifies and accelerates the drive towards growth in online grocery.

Transform your online grocery proposition into a sustainable, profitable operation.

Retain and acquire customers and watch baskets grow - all through one solution.

OSP intelligence unlocks the next leap in productivity and efficiency.

Every element in OSP works seamlessly with the rest of the platform to unlock efficiencies and productivity gains across your entire operation.

Unify your business data and break down silos for greater visibility across your supply chain, fulfilment, and last mile operation. Find untapped opportunities and uncover new, actionable data insights on a fully integrated solution.

A future-proof platform that gets smarter with every order.

With a wealth of data and information behind the scenes, OSP evolves with your business.

The intelligence of OSP keeps your business constantly ahead of the industry, providing a systemic advantage. Smart decisions can be made on the fly without the need for human involvement — turbocharging your operation’s productivity.

The information gained through OSP enables an abundance of previously unattainable optimisations spanning across demand forecasting, fulfilment, picking, packing and delivery.

A partnership proven by industry experience and success.

Two decades worth of innovation in online grocery. A track record of operating over 20 state-of-the-art Customer Fulfilment Centres and over 1,000 stores globally. This is what powers OSP and makes a partnership with Ocado truly valuable.

We understand the unique complexities grocers face, from different basket sizes to diverse lead times, delivery missions, shelf lives and temperature regimes.

Join the OSP club and tap into the collective intelligence of leaders at the forefront of grocery retail. Grow your knowledge and discover new ways to accelerate your online grocery operation, boost growth, and innovate at pace.

Join the next frontier in online grocery with a blend of proprietary AI, robotics and data science.

Unlock the next leap in productivity with our advanced hardware and software designed to work seamlessly together to make smart decisions that maximise your operational efficiencies.

With over 2400 patents to our technology granted and filed, over 2500 technologists and an engaged community of leading retailers, we have more know-how, competencies and data than anyone in the industry can even come close to.