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Lotte is now live with the Ocado Smart Platform (OSP) in South Korea, launching a new online service “Lotte-Mart Zetta” to customers across the country.
In November 2022, Ocado Group announced a partnership with Lotte Shopping to develop its online business in South Korea using the Ocado Smart Platform (OSP).
Under the partnership, Ocado and Lotte plan to operate a network of six automated Customer Fulfilment Centres (CFCs) across South Korea, as well as deploy Ocado’s AI-powered In-Store Fulfilment (ISF) solutions in Lotte stores.
This week, we reached a major milestone in the partnership with the launch of Lotte’s new online proposition. Zetta is powered by Ocado’s end-to-end solutions, including cutting-edge webshop functionality, AI-powered fulfilment software for stores, and last-mile routing technology.
The first CFC, serving the Busan region, is due to go live in early 2026. This and future sites will be equipped with Ocado’s latest Re:Imagined automation, enabling Lotte to continually enhance the quality of service they provide, as well as the efficiency of their online operations.
Announcing the launch of Lotte’s new Zetta app, Kang Sung-hyun, CEO of Lotte Mart and Super, said:
"Through synergy between Lotte Mart's Grocery competitiveness and Ocado's cutting-edge technology, we will establish ourselves as a core brand with an overwhelming advantage in the domestic online food market and be reborn as the number one on- and offline grocery market.”
Adriano Araujo, President APAC, Ocado Solutions, said:
“This is a big milestone for our partnership with Lotte. South Korea is one of the most dynamic online grocery markets in the world, and we are excited for Lotte customers to experience an Ocado-powered quality of service for the first time. Lotte is a leader in the South Korean grocery market and an amazing partner. With the platform now live and our first CFC due to launch in early 2026, we are now well underway in our ambition for them to become the leading online grocer in the market.”
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