Andover update

Since our last update, the Fire Brigade has continued to work to bring the fire at Andover under control. Due to concerns over the presence of pressurised refrigerants on site, the police conducted a limited evacuation of the immediate area on Wednesday evening.

The removal of these materials is now complete, Major Incident Status and the evacuation area have been removed, with local residents and workers now able to access the affected area as normal. The Fire Brigade is expected to remain on site for at least the next few days.

Ocado has been working closely with the emergency services and other organisations. Ocado vans with food, drink, nappies and other essentials were sent to Andover and hotel rooms were made available for those who had to leave their homes during the night. We would like to thank the large number of local businesses that came to the assistance of the community.

We apologise to all those affected by this incident and are very thankful to the people of Andover for their understanding and support during this difficult period.

We would like to once again thank the Hampshire Fire Service, the Hampshire Police and all the other emergency services and agencies for their hard work and professionalism in dealing with this incident.

As previously announced, there has been substantial damage to the Andover building and its contents. Ocado is working hard to minimise disruption for customers by increasing capacity at other facilities. Ocado is grateful for the patience and understanding of customers during this period.